Terms of Service

The agreement covering access to VenAdmin and subscriptions: plans and pricing, payment, renewal, refunds and liability.

Last updated: 2026-09-04

These terms form the agreement between the publisher of VenAdmin and any individual or company that creates an account or subscribes. They are accepted when the account is created. Please read them: they set out what the service does, what it costs, how to cancel it and when a refund is available.

1. Service publisher

VenAdmin, accessible from the addresses below, is published and operated by:

Legal name: SILICON DIGITAL SARL
Legal form: Société à responsabilité limitée (SARL)
Registered office: Angle Bd Abdelmoumen et Rue Soumaya, Résidence Shehrazade 3, 4ᵉ étage, n° 20, Palmiers, Casablanca, Maroc
Trade register: 580075
ICE: 003269949000001
Contact: [email protected] — support: [email protected]
Marketing site: https://venadmin.com
Application: https://app.venadmin.com

The service infrastructure is hosted with OVH SAS (OVHcloud) (France). The related processing of personal data is described in the privacy policy.

2. Definitions

Publisher: The company identified in article 1, which publishes and operates the Service.
Customer: The individual or company that creates an account and, where applicable, takes out a Subscription. The Customer acts in the course of its business.
Venue: One of the Customer's establishments (internet café, gaming lounge, e-sport space) managed in the Service. One account may cover several Venues depending on the plan.
User: Anyone the Customer grants access to the Service: manager, cashier, technician. The Customer is answerable for its Users as for itself.
Player: The Venue's own customer, about whom the Customer may record information in the Service (identity, prepaid time balance, spending history, loyalty).
Service: The VenAdmin platform as a whole: management application, register application, PC agent, related sites, documentation and support.
Subscription: The right to access the Service for a given plan and period, purchased and paid for under articles 6 to 8.
Customer Data: All data entered or generated by the Customer and its Users in the Service, including data about Players.
Paddle: Paddle.com Market Ltd, which acts as reseller and merchant of record for Subscription sales (article 7).

3. Purpose and acceptance

These terms set out how the Service may be accessed and used, and the conditions under which Subscriptions are sold. They constitute the entire agreement between the Publisher and the Customer on this subject.

Creating an account constitutes full acceptance of these terms. The person creating the account confirms they have authority to bind the Customer. If you do not accept these terms, do not use the Service.

In case of conflict, the order of precedence is: (1) any written special terms signed between the Publisher and the Customer, (2) these terms, (3) the Service documentation. The privacy policy forms an integral part of this agreement.

4. Description of the Service

VenAdmin is online software (SaaS) for running gaming venues. It is used through a browser, with no installation, and is hosted by the Publisher.

Depending on the plan, the Service includes:

a real-time floor map of stations and tables;
management of gaming sessions billed by time or as fixed packages, and of prepaid time;
a register (cash, card and customer-credit checkout), a product catalogue, packages and events;
receipt generation and thermal printer output;
loyalty, gift cards and Venue customer records;
dashboards and activity reports;
an optional agent installed on gaming PCs, which locks and unlocks them as sessions start and end;
role and permission management for Users.

The exact scope and limits of each plan (number of Venues, stations, Users, included features) are those shown on the pricing page at the time of purchase. The Service evolves: the Publisher may add, change or withdraw features, without materially degrading the purchased plan during its current period.

The Service is provided to the Customer. It is not aimed at Players, who have no direct access to the platform.

5. Account, free trial and verification

Creating an account gives access to a 14-day free trial, with no credit card and no commitment. After the trial, continued access requires a Subscription, or the free plan where available.

The account email address must be verified. Access may be restricted until it is. A new verification email can be requested from the sign-in page, limited to one send every 15 minutes.

The Customer undertakes to provide accurate information and keep it up to date. It is responsible for the confidentiality of its credentials, those of its Users and the PIN codes configured in the Service, and for any action taken with them. Any unauthorised use must be reported without delay to [email protected].

6. Plans, pricing and taxes

The Service is offered under several plans, including a limited free plan. Paid plans are billed monthly or annually, annual commitment carrying a discount. Current prices, plan limits and display currency are those published on the pricing page at the time of purchase.

Prices are shown exclusive of applicable taxes. Any taxes (Moroccan VAT, EU VAT, local taxes) are calculated, added and collected by Paddle based on the country and tax status the Customer declares at checkout.

The Publisher may change its prices. A change never applies to a period already paid for. It takes effect at the next renewal and is notified to the Customer at least 30 days in advance, the Customer remaining free to cancel before it takes effect.

A plan change during a period takes effect immediately; the corresponding price adjustment is prorated over the remaining period.

7. Payment — Paddle as merchant of record

VenAdmin Subscriptions are sold by Paddle.com Market Ltd, acting as reseller and merchant of record.

In practice: when the Customer subscribes, the purchase transaction is concluded with Paddle, not directly with the Publisher. Paddle collects payment, issues the invoice, applies and remits any taxes due, and manages accepted payment methods. Paddle's own terms and privacy policy apply to that transaction, alongside these terms which govern use of the Service.

The Publisher never has access to the Customer's card details and stores none. The Service records only the subscription identifier, plan, status and billing dates reported by Paddle.

Invoices are issued by Paddle and available through the subscription management links sent by email. Billing questions may be sent to [email protected], which will escalate to Paddle where needed.

If a payment fails, Paddle retries according to its own rules. If payment remains impossible, the Subscription may be suspended and then terminated under article 16.

8. Renewal and cancellation by the Customer

Subscriptions renew automatically at each billing date, for a period identical to the previous one, at the then-current price, unless cancelled.

The Customer may cancel at any time, without reason or penalty, from the subscription management area or by writing to [email protected]. Cancellation takes effect at the end of the current period: access continues until that date and no further charge is taken.

At the end of the period, the account moves to the free plan where available and compatible with the Customer's usage, or is deactivated. In every case, article 16 applies to the export and retention of Customer Data.

9. Refund policy

The Service can be trialled free of charge for 14 days with no credit card: no payment is taken before the Customer has been able to evaluate the Service and has voluntarily subscribed.

Refund requests go to [email protected] with the account email address and the date of the charge concerned. Approved refunds are issued by Paddle to the original payment method, usually within 5 to 10 business days.

A refund is granted in the following cases:

a charge taken in error, twice, or after a valid cancellation request: full refund;
a request made within 14 days of a first charge, where the Service has not been used significantly in that period: full refund;
prolonged unavailability of the Service attributable to the Publisher: prorated refund for the period of unavailability, on request;
a material feature of the purchased plan removed mid-period with no equivalent: prorated refund of the remaining period.

Outside these cases, a period already started is not refunded, including on early cancellation: access remains open until its end. Unavailability caused by factors outside the Publisher's control (the Venue's internet access, hardware, force majeure) does not give rise to a refund.

EU consumers: where the 14-day right of withdrawal applies, a Customer who requests immediate access acknowledges that performance begins before the end of that period and agrees to lose the right of withdrawal once the Service has been fully supplied. This clause does not reduce any mandatory consumer right under national law.

10. Customer obligations and acceptable use

The Customer uses the Service in the course of its business, in accordance with these terms and with the regulations applicable to its establishment.

The Customer must not:

resell, rent, sublicense or make the Service available to a third party, including under another brand;
share one account between separate businesses, or circumvent the limits of the purchased plan;
attempt to access another customer's data, probe or disrupt the infrastructure, or carry out mass automated extraction;
decompile or reverse-engineer the Service, except as permitted by law;
use the Service for unlawful purposes, or to process unlawfully obtained data.

The Customer is answerable for its Users' actions. It is for the Customer to configure roles, permissions and PIN codes consistently with its organisation, and to revoke without delay the access of people who leave the Venue.

The Customer remains solely responsible for the compliance of its business: operating licences, opening hours, admission of minors, price display, accounting and tax obligations. The Service is a management tool and does not constitute legal, accounting or tax advice.

11. Customer Data

Customer Data belongs to the Customer. The Publisher uses it only to provide the Service, keep it secure, deliver support and meet its legal obligations. It is never sold and never used for advertising.

For Players' personal data, the Customer is the data controller and the Publisher acts as processor, on the Customer's instructions.

It follows that the Customer decides what it records about its Players and for what purposes. It warrants that it has a lawful basis for doing so, that it informs the individuals concerned, and that it obtains their consent where required, in particular for a loyalty programme or marketing messages.

The Publisher implements the security measures described in the privacy policy, assists the Customer with any rights requests it receives directly, and notifies the Customer without undue delay of any data breach affecting it.

12. Availability, support and maintenance

The Publisher will use reasonable efforts to keep the Service available and performant. This is an obligation of means: no contractual uptime level is guaranteed, absent written special terms.

Maintenance may interrupt the Service temporarily. Where planned, the Publisher endeavours to schedule it outside peak hours and to notify the Customer in advance. Urgent security work may take place without notice.

Support is provided by email at [email protected] and, where applicable, through the channels listed on the site, in French or English, during business days and hours. Priority may depend on the plan.

The Service requires a working internet connection and compatible hardware at the Venue. Supplying and maintaining these is the Customer's responsibility.

13. Intellectual property

The Service, its code, interface, databases, documentation, brand and graphic elements remain the exclusive property of the Publisher or its licensors. Nothing in these terms transfers any intellectual property right to the Customer.

The Publisher grants the Customer, for the duration of the Subscription, a personal, non-exclusive, non-transferable right to use the Service, limited to its own operational needs.

The Customer retains all rights in Customer Data and in the content it uploads (logo, product photographs, labels). It grants the Publisher the rights strictly necessary to host, process and display them in order to provide the Service.

The Publisher may cite the Customer's name and logo as a commercial reference; the Customer may object at any time by writing to [email protected].

14. Confidentiality

Each party undertakes to keep confidential the other's non-public information learned in connection with this agreement, to use it only for performance of the agreement, and to protect it with the same care as its own confidential information.

This does not apply to information that is already public, already known without a duty of confidence, independently developed, or whose disclosure is required by a competent authority — in which case the party concerned informs the other where the law permits.

This obligation lasts for the term of the agreement and three years thereafter.

15. Warranties and limitation of liability

The Publisher warrants that the Service is provided in a professional manner and in accordance with its description. To the extent permitted by law, no other warranty is given, in particular as to fitness for a particular purpose or the complete absence of errors.

The Publisher is not liable for:

indirect damage, in particular loss of business, loss of revenue, loss of customers or reputational harm;
the consequences of incorrect data entry, unsuitable configuration or improper use of the Service by the Customer or its Users;
failures of the Venue's internet access, hardware, printers or gaming PCs;
data loss resulting from a deletion carried out by the Customer or one of its Users.

In any event, the Publisher's total liability under this agreement, on any basis, is capped at the amounts actually paid by the Customer for the Subscription during the twelve months preceding the triggering event.

These limitations do not apply to gross negligence or wilful misconduct, to personal injury, or where the applicable law prohibits such a limitation. They do not reduce any mandatory consumer right.

16. Suspension and termination by the Publisher

The Publisher may suspend or terminate access to the Service:

for persistent non-payment after a reminder;
for a serious breach of article 10, not remedied within 15 days of formal notice;
immediately, in case of manifestly unlawful use, a threat to platform security, or interference with other customers' data.

Except in a security emergency, the Publisher informs the Customer before any suspension and explains how to remedy it.

After the agreement ends, Customer Data remains exportable for 30 days. After that, it is irreversibly deleted from live systems, and subsequently from backups as they rotate.

The Customer may request a reasonable extension of that window by writing to [email protected] before it expires. Data the Publisher must retain under a legal obligation (invoicing, accounting) is kept for the period the law requires.

17. Changes to these terms

The Publisher may amend these terms to reflect changes to the Service, to regulation or to its providers. The last-updated date is shown at the top of the document.

Any material change is notified to the Customer by email or within the Service at least 30 days before it takes effect. A Customer who does not accept the change may cancel before that date; continued use afterwards constitutes acceptance.

18. Force majeure

Neither party is liable for a failure caused by an event beyond its reasonable control: natural disaster, fire, war, act of terrorism, decision of an authority, widespread telecommunications or power outage, major infrastructure provider failure, or large-scale cyberattack.

Affected obligations are suspended for the duration of the event. If it lasts more than 60 days, either party may terminate the agreement in writing, without compensation, the Customer being refunded pro rata for the period paid for and not supplied.

19. Governing law, language and jurisdiction

These terms are governed by Moroccan law. Failing an amicable settlement, any dispute falls within the exclusive jurisdiction of the courts of the Publisher's registered office, in Casablanca.

This clause does not deprive a consumer Customer resident in the European Union of the mandatory protections of their country of residence, nor of the ability to bring proceedings before that country's courts where the law so provides.

These terms are written in French and translated into English. In case of any discrepancy between the versions, the French version prevails.

If any clause is held void or unenforceable, the remainder stays in full effect and the clause concerned is replaced by a valid provision of equivalent economic effect.

20. Contact

Contractual and legal questions: [email protected]
Support, billing and refunds: [email protected]
Personal data: [email protected]
Postal address: SILICON DIGITAL SARL — Angle Bd Abdelmoumen et Rue Soumaya, Résidence Shehrazade 3, 4ᵉ étage, n° 20, Palmiers, Casablanca, Maroc